Who we are

We are an ethical business and we aim to be transparent about how we operate to give our members confidence in what they can expect from us. If you have any questions about any of our policies, please get in touch.

Please read this Privacy Policy carefully. You must not use this website or our services if you do not accept this Privacy Policy or our Terms of Use.

Go Green Experts Ltd (company number 12312091) is the data controller in relation to the processing of the personal information that you provide to us when you use our services. Our registered address is Go Green Experts Ltd, 5 Laugherne Road, Worcester, WR25LR. If you have any queries relating to our use of your personal information please contact us at TheTeam@GoGreenExperts.co.uk or write to Go Green Experts Ltd, 5 Laugherne Road, Worcester, WR25LR.

Our website is www.gogreenexperts.co.uk

What personal data we collect and why we collect it

How do we collect your personal information

From you:  The personal information we collect will be direct from you when you use our services.  We will collect this information from you through our website, mobile applications, or other similar devices, channels or applications operated by Go Green Experts Ltd

vacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

What personal information do we collect

The personal information we may collect when you use our services includes your name, address, email address, telephone number, date of birth, and details about your vehicle, home and the travel you undertake. We use this data to measure your carbon footprint and provide you with bespoke advice on how to lower your footprint.

In the course of providing our services to you, we may also store information about how you use our website, for example, the pages viewed, the website from which you came to visit our website, changes you make to information you supply to us, details of the quotes you request and your transactions. 

We do not knowingly collect or store any personal information about children under the age of 16. If you are aged under 16 please get your parent or guardian’s permission before you provide any personal information to us.

If you are providing us with another person’s information (for example where you request a carbon footprint which includes another person/people as part of a household footprint calculation or obtaining a carbon footprint for a family member) you should first ask them to read this Privacy Policy and our Terms of Use. By giving us information about another person you are confirming that they are happy for you to provide the information to us and that they understand how their details will be used.

We may monitor or record your calls, emails, sms or other communications but we will do so in accordance with data protection legislation and other applicable law. Monitoring or recording will always be for business purposes, such as for quality control and training (e.g. where you call our customer services help line), to prevent unauthorised use of our telecommunication systems and our website, to ensure effective systems operation, to meet any legal obligation and/or to prevent or detect crime.

In order to ensure our services we provide you continue to meet your needs we may ask you for feedback on your experience of using our websites. Any feedback you provide will only be used as part of our programme of continuous improvement and will not be published on the website

Note that it is your responsibility to check and ensure that all information, content, material or data you provide on our websites is correct, complete, accurate and not misleading and that you disclose all relevant facts.

How do we use your personal information

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

We may use your personal information: 

To enable you to access and use our services including:

Verifying your identity, managing, running and administering your account

Passing it to our partners whose products or services are included on our website, with a view to them providing you with an online quote for the product/service requested by you. When our partners use your personal information to provide a quote they will act as data controllers of your personal information.  

to make it easier for you to use our websites we will store the personal information you provide and may use it to pre-populate fields on our websites when making return visits;

to process a transaction between you and a third party;

to track sales, which may involve us sharing data with your product provider relating to the product(s) you have purchased;

to enable you to share our content with others, e.g. by using any ‘Email a friend’ or ‘Share this’ functionality on our website;

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

To communicate with you, including some or all of the following:

Sending you information about products and services which we think may be of interest to you – We will only send you this information if you give us your consent for us to do so.  We will  contact you (depending on your contact preferences) via email, post, telephone, sms, or by other electronic means such as via social and digital media this may include new product launches, newsletters and opportunities to participate in market research;

Sending you a confirmation email of your carbon footprint

Informing you of your 12 month carbon footprint calculation anniversary

To personalise and improve aspects of our services including:

Improve our recommendations and insights. The information we collect helps us tailor our content and improve our suggestions to you and other users about products or services that may interest you or them. For example we may undertake analysis and profiling of your carbon footprint information when you use our Energy Switching services in order to identify and inform you of products that we consider are likely to interest you or be suited to your Energy usage . We also use that information to provide you with general insights about your carbon footprint and energy usage.

To match our data with data from other sources – we may validate and analyse your information and, in some cases, match it against information that has been collected by a third party to ensure that the information we hold about you is accurate

For research, such as analysing market trends and customer demographics including:

We may contact you to ask you to assist us with market research by asking you questions about our services and asking you if you would like to complete a review of our services.  We may sometimes ask market research companies to contact you on our behalf; and

We may use the data relating to your quotes, your personal information and information about the policies and contracts you have taken out to carry out various research and analysis activities to help us review and improve our website or our services.

Who is your personal information shared with?

When you use any of our services, we may disclose your personal information to the following parties:

Big Clean Switch Limited – where you run an energy price comparison enquiry via the Big Clean Switch partner network we will work with them to generate a quote and enable you to apply and purchase energy products via the Big Clean Switch service. 

Our partners including companies whose products or services are included on our website

Legal Grounds for Processing your personal information

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We will only collect and use your personal information in accordance with data protection laws.  Our legal grounds for processing your personal information in the ways described in this Privacy Policy are as follows:

Performance of a contract – In order to provide you with our services and manage your account we will: (i) use your information to calculate your carbon footprint and recommend changes; (ii) use your information to enable energy switching, bank switching, and carbon offsetting via our partners, and only when you ask for these services to be performed (iii) manage, run and administer your account.  When we do this we are processing your personal information because it is necessary to perform the contract that we have in place with you to provide you with our services.

Consent – We will only send you certain marketing emails if you have confirmed that you are happy to receive this material.  Where we have asked for your consent, we will only collect and process your personal information if you have given your consent for us to do so.

Legitimate Interests – We may use and process some of your personal information where we have sensible and legitimate business grounds for doing so.  Under European privacy laws there is a concept of “legitimate interests” as a justification for processing your personal information.  Our legitimate interests for processing your personal information are:

To communicate with you about our services.  We need to keep you informed about your use of our services for example sending you a confirmation email of your carbon footprint or, based on the information you have provided to us on our site

To personalise and improve our services

For market research and analysis

You have the right to object to our use of your personal information for these legitimate interests.  If you raise an objection we will stop processing your personal information unless very exceptional circumstances apply, in which case we will let you know why we are continuing to process your personal information.  Please contact TheTeam@gogreenexperts.co.uk  if you wish to exercise this right. 

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What Cookies do we use

A cookie is a very small text file placed on your computer or device. Cookies help us to:

Understand browsing habits on our websites;

Understand the number of visitors to our websites and the pages visited; and

Remember you when you return to our websites so we can provide you with access to previously saved Carbon Footprint information.

How secure is our website

Your personal information’s security is very important to us. This is why, where it’s appropriate, our website uses HTTPS to help keep information about you secure. However, no data transmission over the internet can be guaranteed to be totally secure. Certain information, for example, your credit card details, is encrypted to minimise the risk of interception during transit.

How can you amend your preferences?

Any electronic marketing or communications from GoGreenExperts we send you will include clear and concise instructions to follow should you wish to unsubscribe at any time. You may also amend your marketing preferences by accessing your personal details via by emailing us at theteam@gogreenexperts.co.uk

Your personal information rights and how to contact us

You have certain rights under data protection legislation in relation to the personal information that we hold on you including:

Right to access: the right to a copy of the personal information we hold about you.  We’ll ask you to describe the information you require, as well as letting us know about any other email addresses you’ve used on our website, to enable us to trace your personal information. Depending on the nature of your request, we may also ask you for your full name, your date of birth and your full address to allow us to verify your identity. Requests for copies of your personal information will be dealt with within one month, unless your request is complicated or if you have made a large number of requests.  In these circumstances it may take us longer to deal with your request, in which case we will let you know if we need longer than one month to respond;

Right to correct: the right to have your personal information rectified if it is inaccurate or incomplete. Requests for us to correct your personal information will be dealt with within one month, unless your request is complicated or if you have made a large number of requests.  In these circumstances it may take us longer to dealt with your request, in which case we will let you know if we need longer than one month to respond. If we believe that your personal information is accurate, we will let you know that that we will not be amending your personal information and why;

Right to erasure and to restrict our use of your information: the right to request that we delete or remove your personal information from our systems.  Data protection laws give exceptions to this right which, if applicable, we will explain in our response to you;

Right to restrict our use of your information: In some circumstances you can ‘block’ us from using your personal information or limit the way in which we can use it;

Right to data portability: the right to request that we move, copy or transfer your personal information; 

Right to object: the right to object to our use of your personal information including where we use it for our legitimate interests or where we use your personal information to carry out profiling to inform our market research and customer demographics. If you raise an objection we will stop processing your personal information unless very exceptional circumstances apply, in which case we will let you know why we’re continuing to process your personal information.

To make enquiries or exercise any of your rights set out in this Privacy Policy you can email us at theteam@gogreenexperts.co.uk 

If you are not satisfied with the way any complaint you make in relation to your personal information is handled by us then you may be able to refer your complaint to the relevant data protection regulator which in the UK is the Information Commissioner’s Office.

This Privacy Policy shall be governed and construed in all respects in accordance with the laws of England and Wales.

How long do we keep your personal information

We will only hold your personal information on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request it is deleted (unless a longer retention period is required or permitted by law). 

Generally, you can expect us to keep your personal information while you use our website or if you have an active account with us.  Where you have applied for or purchased products or services via our website we will need to keep your personal information for longer for accounting purposes – up to six years following the date on which it is provided to us. 

If, having registered for any of our services, you do not use them for a reasonable time (which may vary depending on the Service(s) you’ve registered for) we may contact you to ensure you’re still happy to receive communications from us. 

If one of our partners processes your data in order to provide you with a quote they will be acting as data controller but they should only hold that data for so long as is reasonable in relation to providing you with that quote.

If you purchase a product then the service provider will keep your personal information in accordance with their own retention periods and so you should check their own privacy policy for further information. 

Even if you delete or ask us to delete your personal information it may persist on backup or archival media for legal, tax or regulatory purposes.

Changes to this privacy policy

We reserve the right to amend or modify this Privacy Policy at any time and any changes will be published on our website.  The date of the most recent revision will appear on this page.  If we make significant changes to this policy, we may also notify you by other means such as sending an email.  Where required by law we will obtain your consent to make these changes.  If you do not agree with any changes please do not continue to use our websites. 

Last updated December 2019